At Ekamam, we strive to ensure you are completely satisfied with your purchase. If you are not satisfied, we are happy to assist with returns and exchanges in accordance with the terms below.
1. Eligibility for Returns and Exchanges
- We accept returns and exchanges within 7 days of delivery.
- Products must be in unused, unworn, and unwashed condition, with all original tags and packaging intact.
- Certain items are non-returnable, such as custom-made, final sale items, or items that are marked as non-returnable at the time of purchase.
2. How to Initiate a Return or Exchange
To return or exchange an item, please follow these steps:
- Contact our customer service team at info@ekamam.com within 7 days of receiving your order.
- Provide your order number, the product(s) you wish to return or exchange, and the reason for the return.
- Our team will provide you with instructions on how to return the item(s).
3. Refund Process
- Once we receive and inspect the returned items, we will notify you regarding the status of your refund.
- If your return is approved, we will process the refund to the original payment method used for the purchase.
- Refunds typically take 5-7 business days to reflect in your account, depending on your payment provider.
4. Return Shipping Costs
- Return Shipping: The cost of return shipping is the responsibility of the customer, unless the item is defective or incorrect.
- Exchange Shipping: We offer free shipping for exchanges within India. For exchanges outside India, customers will bear the shipping cost.
5. Damaged or Defective Items
- If you receive a damaged or defective product, please contact us immediately at info@ekamam.com with a description and photographs of the issue.
- We will offer a full refund or replacement at no additional cost to you.
6. Non-Refundable Items
The following items are non-refundable and non-returnable:
- Custom-made or personalized products.
- Final sale items (as indicated on the product page).
7. Exchanges
- We are happy to exchange items for a different size or color, based on availability. The returned item must be in the same condition as when it was received.
- If the item is out of stock, we will offer a full refund.
8. Changes to this Policy
We reserve the right to update or modify this Refund and Return Policy at any time. Changes will be posted on this page, and the effective date will be updated accordingly.
9. Contact Us
If you have any questions about our Refund and Return Policy, please reach out to our customer service team at:
- Email: info@ekamam.com